Privacy Policy

At edTimber Global d.o.o. (hereinafter referred to as “ed-Timber”), maintaining the privacy of your business is of paramount importance to us. In order to ensure smooth operations of our service offerings and in order to protect our customers and their businesses, we may collect some information following strict data protection guidelines. This Privacy Policy will explain how edTimber Global and its affliates (if nominated) process your information.

1. Data Processors

• 1.1. edTimber Global d.o.o., Pristaniška Ulica 12, 6000 Koper, Slovenia;
• 1.2. edTimber 3rd paty partners (digital contracts, web chat).

2. What data do we collect?

edTimber will only collect the information required for successful completion of its digital platform ordering process. We may use some of this information in order to improve your customer experience, the performance of our digital platform and to keep you up to date with any news and promotions.

How We Collect Personal & Other Information

We and our service providers may collect Personal Information online in a variety of ways in connection with providing our products and services.  Examples include:

• Through our websites, including any chat function (“Websites”);
• Through the software applications made available by us for use on or through computers and mobile devices (“Apps”);
• Through social media properties (“Social Media”);
• Through email messages (“Emails”);
• Through extranet sites made available to our customers and third parties (“Extranet Sites”);
• Through products and services we provide to our customers; and
• Through our registration process for newsletters, seminars, webinars, certifications, events, contests, sweepstakes, or promotions.

Data we collect includes:

• 2.1. Personal identification information
  • 2.1.1. Full name, contact number, email address, personal address.
• 2.2. Business identification information
  • 2.2.1. Business name, business address, business registration number, business contact number, business email, business banking information.
• 2.3. Web performance related information
  • 2.3.1. Information that is used to analyse customer journeys of our digital platform, which we use to optimise your customer experience.
  • 2.3.2. Information that will help us personalise your experience as customer.
  • 2.3.3. Technical metrics which we use to monitor our platform which are used to analyse and optimise its performance.

3. How do we collect your data?

edTimber collects the majority of the data via its online trading platform https://ed-timber.com.

We collect your data when:

• 3.1. You browse our website https://ed-timber.com, more information about Cookies and what we use them for can be found in Article 8 of this Privacy Policy;
• 3.2. You provide personal and company information required to register with our platform;
• 3.3. You place an order with the platform;
• 3.4. You sign a digital contract with the platform;
• 3.5. We process documentation required for the export of goods sold via our platform;
• 3.6. We process any other related documentation required for the successful completion of an order via the platform; 
• 3.7. When running promotions at events and conferences, with your prior consent;
• 3.8. When demonstrating our product and/or using our marketing tool, with your prior consent.

4. How will we use your data

edTimber will use the majority of the data in order to process your orders. Some of this data will be passed to third-parties which form part of our ordering process, ie. digital contracts, customer support process.

We will use your data in order to:

• 4.1. Complete a customer vetting process when onboarding new customers, this is done to ensure safety of our marketplace and its customers. If deemed necessary, we may perform periodical vetting of our existing customers;
• 4.2. Process your orders made via the platform;
• 4.3. Complete the signing of digital contracts;
• 4.4. Send you personalised content via multiple marketing communication channels;
• 4.5. Optimise your experience of our digital trading platform;
• 4.6. Optimise the performance of our digital platform and its services.

5. How do we store your data?

Your data is stored securely on our cloud infrastructure using the latest technology.

In an event of a failed registration, we will store your information for 12 months, this is to ensure the safety and security of our services and to protect our customers and our business from potential fraudulent registration attempts.

Upon successful registration with us, we will store your company information for at least 72 months. Occasionally, we may require to store this information for a longer period.

For all successfully completed orders, we will store the order information for at least 72 months. Occasionally, we may require to store this information for a longer period, per example, in an event where a specific order would pose a risk to the continuity of our business and continuing to store this information would be in the best interest of the business.

6. Marketing

edTimber's marketing strategy focuses on delivering content via communication channels such as email, directly via its digital platform and/or using it's marketing tool deployed by regional sales representatives.

Upon successful account registration, you agree to receive marketing content using the communication channels listed above. You can opt out from receiving our marketing content at any time. Instructions on how to opt out from receiving marketing content from edTimber are provided with all of our communications.

7. What are you data protection rights?

At edTimber we want to make sure you are fully aware of your data protection rights.

• 7.1. The right to access – you have the right to request edTimber for copies of your data, with an appropriate justification and approval by edTimber.
• 7.2. The right to rectification – you have the right to request edTimber to correct information you believe is inaccurate, providing necessary evidence and approval by edTimber
• 7.3. The right to erasure – you have the right to request erasure of your personal data where deemed appropriate, with a reasonable justification and approval by edTimber.
• 7.4. The right to restrict processing – you have the right to request that edTimber restrict processing of your personal data, with a reasonable justification and approval by edTimber.
• 7.5. The right to object processing – you have the right to object edTimber processing of your personal data, with a reasonable justification and approval by edTimber.
• 7.6. The right to data portability – you have the right to request that edTimber transfer the data we have collected to another organisation, or directly to you, with a reasonable justification and approval by edTimber.

8. Cookies

We use cookies in order to monitor user behaviour on our website  When you visit our website we may collect information about yourself such as, device type you are accessing from, browser type and version you are using, your location, your behaviour when using our web site. This information is used to help edTimber improve user experiences and help us optimise our global Content Delivery Network service in each of the global regions we serve.

You can always choose to opt-out from using Cookies on our website, however, this will have a negative effect on your overall user experience of the platform.

9. Changes to our privacy policy

We reserve the right to make changes to this Privacy Policy, at any time. In the event of any planned updates to this Policy, Platform Users will be notified (via electronical means, email or platform notifications), at least 1 calendar month in advance. In case of disagreement with the proposed changes, customers may opt to close their accounts. All Platform users who continue to use the Platform, after the Policy updates are published, are agreeing to the proposed Policy changes.

10. Children’s Privacy Statement

Our products and services are not intended for those under the age of 18, and we will not knowingly collect Personal Information from such individuals under the age of 18.

11. Changes to this Privacy Statement

We will occasionally update this Privacy Statement to reflect current Company policies.  If this Privacy Statement is revised, the revised Privacy Statement will be posted here with the date of the most recent version posted above.  Continued use of our Websites, Apps, or Social Media after any such revision or update constitutes your acceptance of the Privacy Statement as so revised or modified.  We encourage you to periodically review this Privacy Statement to be informed of how the Company is protecting your information.  Finally, the terms of this Privacy Statement are subject to all applicable laws, rules, and regulations.

12. Not a Contract

This Privacy Statement is not a contract but is intended to comply with applicable data privacy laws.

13. How to contact us?

If you have any questions about edTimber's Privacy Policy, do not hesitate to contact us.

Email: info@ed-timber.com

Call: +386 40 235 019

Write: edTimber Global d.o.o., Pristaniška 12, 6000 Koper, Slovenia